Never underestimate what happens in the office mailroom.

A valuable learning ground for teamwork, customer service and operational efficiency, it may also be the starting point for future industry leaders.

This was the case for AIA Australia and New Zealand CEO and Managing Director, Damien Mu, who began his career logging the mail at Colonial in Melbourne more than 20 years ago.

‘I couldn’t wait to get in each day and log all the mail into the system,’ says Mu, who has just been named Insurance Leader of the Year at this year’s ANZIIF Awards.

‘This meant that if a customer called the call centre, we could let them know we’d received the information and then resolve their query.

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