Home

search search
search search
ANZIIF CoveredCustomer Experience

Customer Experience

Filtered by

Clear all

Category
  • 13
  • 43
  • 342
  • 15
  • 338
  • 32
  • 19
  • 6
  • 20
  • 31
  • 22
  • 6
  • 76
  • 15
  • 390
  • 32
  • 54
  • 123
  • 22
  • 55
  • 8
  • 8
  • 25
  • 28
  • 20
  • 16
  • 21
  • 160
  • 27
  • 332
  • 14
  • 23
  • 52
  • 21
  • 5
  • 6
Type
  • 451
  • 93
  • 38
  • 167
  • 169
  • 56
  • 23
Author
  • 2
  • 47
  • 2
  • 5
  • 1
  • 93
  • 45
  • 1
  • 9
  • 2
  • 1
  • 2
  • 2
  • 1
  • 47
  • 6
  • 3
  • 1
  • 1
  • 9
  • 1
  • 1
  • 1
  • 1
  • 3
  • 1
  • 1
  • 1
  • 1
  • 1
  • 2
  • 1
  • 1
  • 16
  • 13
  • 2
  • 1
  • 1
  • 1
  • 44
  • 1
  • 1
  • 1
  • 3
  • 4
  • 4
  • 1
  • 1
  • 1
  • 2
  • 1
  • 1
  • 1
  • 18
  • 1
  • 1
  • 1
  • 1
  • 1
  • 1
  • 1
  • 1
  • 1
  • 1
  • 1
  • 1
  • 3
  • 1
  • 17
  • 1
  • 1
  • 3
  • 1
  • 11
  • 1
  • 1
  • 1
  • 1
  • 1
  • 1
  • 2
  • 1
  • 3
  • 1
  • 1
  • 1
  • 1
  • 9
  • 4
  • 9
  • 16
  • 1
  • 1
  • 1
  • 1
  • 4
  • 1
  • 1
  • 4
  • 1
  • 1
  • 1
  • 1
  • 1
  • 2
  • 1
  • 1
  • 13
  • 1
  • 2
  • 1
  • 1
  • 1
  • 1
  • 3
  • 1
  • 1
  • 1
  • 1
  • 1
  • 1
  • 1
  • 1
  • 2
  • 10
  • 1
  • 1
  • 1
  • 1
  • 1
  • 1
  • 1
  • 1
  • 1
  • 1
  • 3
  • 1
  • 1
  • 1
  • 1
  • 1
  • 1
  • 1
  • 1
  • 1
  • 1
  • 1
  • 1
  • 1
  • 1
  • 1
  • 1
  • 1
  • 1
  • 1
  • 1
  • 1
  • 1
  • 1
  • 1
  • 1
  • 1
  • 1
Access
Showing 1-10 of 31 results
FMA Experiences of tangata whenua with insurances 
Claims Handling Customer Experience DEI Ethical Practice General Insurance

0.25 CIP Points

bookmark icon

FMA Experiences of tangata whenua with insurances 

calendar icon09 Oct 2026

clock icon1 min read

Could your policy wording be unfair? The CoIA puts plain language to the test
Compliance Customer Experience Regulation & Compliance

0.25 CIP Points

bookmark icon

Could your policy wording be unfair? The CoIA puts plain language to the test

calendar icon05 Oct 2026

clock icon3 min read

Four days to decide: is the deferred sales model still doing its job?
Customer Experience Ethical Practice General Insurance Regulation & Compliance

0.25 CIP Points

bookmark icon

Four days to decide: is the deferred sales model still doing its job?

calendar icon05 Oct 2026

clock icon4 min read

Commissions or no commissions? A perspective from Malaysia
Broking Customer Experience Ethical Practice Professional Services

0.25 CIP Points

bookmark icon

Commissions or no commissions? A perspective from Malaysia

calendar icon28 Sep 2026

clock icon4 min read

Ask an Expert: From disaster response to prevention
CAT Events Claims Claims Handling Climate & Sustainability Customer Experience Emerging Risk Market Intelligence Reinsurance Resilience Underwriting

0.25 CIP Points

bookmark icon

Ask an Expert: From disaster response to prevention

calendar icon21 Sep 2026

clock icon2 min read

The Human side of Insurance: Episode 1  
Broking Claims Customer Experience Loss Adjusting Non-Technical Skills Profiles Underwriting

0.25 CIP Points

bookmark icon

The Human side of Insurance: Episode 1  

calendar icon18 Sep 2026

clock icon1 min read

Zurich’s The Value of Chronic Care
Customer Experience Life Insurance Resilience Service Supplier Vulnerable Customers

0.25 CIP Points

bookmark icon

Zurich’s The Value of Chronic Care

calendar icon24 Aug 2026

clock icon1 min read

2026 CHU Strata Index
Broking Customer Experience

0.25 CIP Points

bookmark icon

2026 CHU Strata Index

calendar icon10 Aug 2026

clock icon1 min read

Four Reviews, One Direction for Australia’s Insurance Profession
Compliance Customer Experience Leadership Non-Technical Skills Regulation & Compliance

0.25 CIP Points

bookmark icon

Four Reviews, One Direction for Australia’s Insurance Profession

calendar icon20 Jul 2026

clock icon3 min read

Underwriting starts with better questions, says Zurich’s Matthew O’Sullivan
Customer Experience Emerging Risk General Insurance Leadership Market Intelligence Underwriting

0.25 CIP Points

bookmark icon

Underwriting starts with better questions, says Zurich’s Matthew O’Sullivan

calendar icon13 Jul 2026

clock icon3 min read