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Access
Showing 1-10 of 21 results
Claims Claims Handling Customer Experience General Insurance Loss Adjusting Professional Services Service Supplier Soft Skills Vulnerable Customers

1 CIP Points

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Rethinking Disaster Recovery: The Role of Collaboration in Customer Vulnerability

calendar icon30 Jun 2026

clock icon1 min read

The Great Realignment
Broking Claims Customer Experience Market Intelligence Resilience

0.25 CIP Points

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The Great Realignment

calendar icon12 Jun 2026

clock icon1 min read

Communication gaps drive insurance complaints into legal disputes
Claims Handling Customer Experience Non-Technical Skills Soft Skills

0.25 CIP Points

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Communication gaps drive insurance complaints into legal disputes

calendar icon09 Jun 2026

clock icon5 min read

Claims handling failures expose deeper operational strain across insurance sector
Claims Claims Handling Complaints Management Compliance Customer Experience General Insurance Regulation & Compliance Talent & Workforce

0.25 CIP Points

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Claims handling failures expose deeper operational strain across insurance sector

calendar icon01 Jun 2026

clock icon4 min read

Ask an Expert: Premium loadings in the Australian market
Affordability Claims Customer Experience Life Insurance Technical Knowledge Underwriting

0.25 CIP Points

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Ask an Expert: Premium loadings in the Australian market

calendar icon20 Jun 2025

clock icon1 min read

Ask an Expert: How is TPD insurance defined and assessed in Australia?
Claims Claims Handling Customer Experience Emerging Risk Life Insurance Mental Health & Wellbeing Professional Services Risk Service Supplier

0.1 CIP Points

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Ask an Expert: How is TPD insurance defined and assessed in Australia?

calendar icon02 Apr 2025

clock icon2 min read

Claims Handling Customer Experience Ethical Practice Life Insurance Mental Health & Wellbeing Resilience Service Supplier Technical Knowledge Vulnerable Customers

0.75 CIP Points

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Webinar: AIA New Zealand’s Claims Compass Report – Take Control, Protect Tomorrow

calendar icon08 Nov 2024

clock icon1 min read

Reversing the insurance industry’s negative reputation
Claims Handling Customer Experience Insights & Analysis

0.25 CIP Points

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Reversing the insurance industry’s negative reputation

calendar icon28 Aug 2024

clock icon4 min read

Simplifying insurance with plain language
Accessibility Customer Experience Insights & Analysis

0.25 CIP Points

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Simplifying insurance with plain language

calendar icon28 Aug 2024

clock icon6 min read

Customer disputes: The path to improvement
Complaints Management Customer Experience Insights & Analysis

0.25 CIP Points

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Customer disputes: The path to improvement

calendar icon29 May 2024

clock icon6 min read