Insurance Insight, Expertise and Professional Development
0.25 CIP Points
Pet insurance: The price of unconditional love
Having a pet can bring endless joy, combined with disbelief at what they can get up to when no-one is…
4 min read
0.25 CIP Points5 min read
0.25 CIP Points3 min read
0.25 CIP Points4 min read
0.25 CIP PointsPet insurance: The price of unconditional love
Having a pet can bring endless joy, combined with disbelief at what they can get up to when no-one is…
4 min read
0.25 CIP PointsHow insurers are using smart-home technology
In short A flooded house was the last thing Melbourne homeowner Ash Grove expected to find when he returned from…
5 min read
0.25 CIP PointsHow to engage young customers
In short Getting young people interested in life insurance cover for events they don’t expect to occur for decades has…
3 min read
0.25 CIP PointsHow to prepare for a crisis
In short Natural disaster, data breach, reputational challenge — whatever the crisis, an insurance company’s future can be shaped by…
4 min read
Latest
0.75 CIP Points
Business Made Personal – Ben Goodall
From regional brokerage beginnings to leading major insurance businesses, Ben Goodall, CEO Envest Broking, reflects on resilience, leadership and the lessons learned…
1 min read
0.25 CIP Points
The Great Realignment
Why the next decade of travel insurance will be won through distribution, not product. An analysis of consolidation, embedded distribution…
1 min read
0.25 CIP Points
Simon Kay: Trust still drives claims in a digital age
Loss adjusting has evolved dramatically, but newly appointed Sedgwick CEO Simon Kay says its core purpose of helping people and…
3 min read
0.25 CIP Points
Communication gaps drive insurance complaints into legal disputes
In summary Delays in claims handling remain the leading cause of insurance complaints across Australia and the region, with claim…
5 min read
0.75 CIP Points
Business Made Personal – Simon Lightbody
An unexpected language skill opened the door to insurance for Simon Lightbody. Decades later, the Rhodian Group CEO and Co-founder reflects on…
1 min read
0.25 CIP Points
Allianz: Political violence and civil unrest trends 2026
Understand the escalating risks of war, terrorism and civil unrest in an increasingly unstable world. Gain expert insights into emerging political violence…
1 min read
Ask an expert
Ask an Expert: Premium loadings in the Australian...
Q: Is it common in the Australian market to apply temporary or stepped premium loadings for medical conditions, rather than a flat loading f...
Ask an Expert: How do fire investigations identify...
Fire-related claims are subject to heightened scrutiny due to the potential for fraud. Fraudulent fire claims, where a fire is intentionally...
Ask an Expert: As an SME insurer, what...
Great question. And it’s one I hear a lot, because let’s face it, for medium-sized insurers and brokers, the AI hype can feel like a wave co...
Ask an Expert: How do insurers in the...
Q: How do insurers in the Australian market typically approach underwriting for Critical Illness (CI) riders when the applicant is the polic...
Ask an Expert: How can insurers and brokers...
Most people don’t read their Product Disclosure Statement, and even when they do, it’s hard to understand. I know this firsthand — I took ou...
The Journal
0.25 CIP Points
Simon Kay: Trust still drives claims in a digital age
Loss adjusting has evolved dramatically, but newly appointed Sedgwick CEO Simon Kay says its core purpose of helping people and…
3 min read
0.25 CIP Points
Communication gaps drive insurance complaints into legal disputes
In summary Delays in claims handling remain the leading cause of insurance complaints across Australia and the region, with claim…
5 min read
0.25 CIP Points
Simplified advice: what life insurers (and others) need to know
In short The simple advice regime’s purpose is to make it easier and more affordable for more Australians to access…
4 min read
0.25 CIP Points
Generative AI in insurance: what works, what doesn’t and what’s next
In short Many insurance companies are already using AI tools, with Chinese insurers leading the way in adoption and integration.…
4 min read
0.25 CIP Points
Tech Talk: How to close the SME cyber protection gap
Vol 48 Issue 1 In short A recent Australian Actuaries Institute paper found that while larger businesses are now taking…
4 min read
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Latest comments
I am giving rate of 5 out of 5 really liked it
SNAPSHOT: Ask an Expert: How do fire investigations identify fraudulent claims, and what’s the impact on the policyholder?
Great one
SNAPSHOT: Ask an Expert: How do fire investigations identify fraudulent claims, and what’s the impact on the policyholder?
Thanks
SNAPSHOT: Mike Austin receives ANZIIF Lifetime Achievement Award
The content is amazing i am giving 5 out of 5
SNAPSHOT: Mike Austin receives ANZIIF Lifetime Achievement Award
Absolutely loved it — compelling content that truly matters. 5/5!
SNAPSHOT: Five steps to insure a safer future for climate-vulnerable communities in APAC