From regional brokerage beginnings to leading major insurance businesses, Ben Goodall, CEO Envest Broking, reflects on resilience, leadership and the lessons learned from navigating growth.

Insurance leadership is rarely a straight path, and few people understand that better than Ben Goodall, CEO of Envest Broking and former CEO of PSC Broking. 

In this episode of Business Made Personal, Ben reflects on a career that began with aspirations of becoming a professional musician before a temporary role in the family brokerage opened the door to the insurance profession. 

Drawing on decades of experience, Ben shares insights into building a successful regional brokerage, navigating business ownership and leading large organisations through periods of growth and transformation.

He also speaks candidly about the personal and professional challenges that have shaped his leadership style, including loss, regulatory scrutiny and the pressures that come with senior executive responsibility. 

The conversation explores the value of calculated risk-taking, effective delegation and continuous adaptation, while offering Ben’s perspective on the future of broking, artificial intelligence and the evolving role of insurance leaders in an increasingly complex world.

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Meet the host: Mark Silveira

B.Bus (Ins), Cert Mgt

Mark Silveira is an experienced Presenter, Master of Ceremonies and an insurance professional with over 40 years in the business. His understanding of the insurance landscape enables him to ask the pertinent questions of podcast guests to assist those listening to learn from and advance their own careers.

Business Background:

• Managing Director of The Lionheart Group – consulting service to the financial services sector
• Head of Sales – TravelCard real-time travel insurance
• General Manager – Coveright Insurance Brokers
• National Marketing Director – Steamatic disaster restoration and recovery
• Chief Executive Officer – AFMA IAAA insurance authorised representative group
• General Manager – Steadfast insurance broking group

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