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ANZIIF CoveredSoft Skills

Soft Skills

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Access
Showing 1-10 of 29 results
AI & Technology Claims General Insurance Loss Adjusting Professional Services Service Supplier Soft Skills

0.75 CIP Points

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Difficult Conversations | Practical Techniques Grounded in Human Behaviour

calendar icon10 Jul 2026

clock icon1 min read

AI & Technology Claims General Insurance Loss Adjusting Professional Services Service Supplier Soft Skills

1 CIP Points

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Falling in Love with the Problem (Before You Start Solving for It)

calendar icon09 Jul 2026

clock icon1 min read

Why adaptability is insurance’s most important soft skill
AI & Technology Leadership Non-Technical Skills Soft Skills

0.25 CIP Points

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Why adaptability is insurance’s most important soft skill

calendar icon06 Jul 2026

clock icon3 min read

Claims Claims Handling Customer Experience General Insurance Loss Adjusting Professional Services Service Supplier Soft Skills Vulnerable Customers

1 CIP Points

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Rethinking Disaster Recovery: The Role of Collaboration in Customer Vulnerability

calendar icon30 Jun 2026

clock icon1 min read

Communication gaps drive insurance complaints into legal disputes
Claims Handling Customer Experience Non-Technical Skills Soft Skills

0.25 CIP Points

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Communication gaps drive insurance complaints into legal disputes

calendar icon09 Jun 2026

clock icon5 min read

Business Made – Personal Greg Fisher
Career & Capability Career & Workforce Faculty Leadership Leadership Mental Health & Wellbeing Non-Technical Skills People & Culture Profiles Soft Skills Underwriting

0.75 CIP Points

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Business Made – Personal Greg Fisher

calendar icon19 May 2026

clock icon1 min read

Insurtech Award Recognition Fuels Folio’s Next Chapter
AI & Technology Faculty General Insurance Innovation Insurance Broking Leadership Leadership People & Culture Profiles Soft Skills Types of insurance

0.25 CIP Points

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Insurtech Award Recognition Fuels Folio’s Next Chapter

calendar icon13 May 2026

clock icon3 min read

Business Made Personal – Steven Hill
Insurance Broking Leadership Leadership Non-Technical Skills People & Culture Profiles Soft Skills Types of insurance

0.75 CIP Points

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Business Made Personal – Steven Hill

calendar icon11 May 2026

clock icon1 min read

Ask an Expert: How can we differentiate between burnout and underperformance?
Claims Ethical Practice General Insurance Insurance Broking Life Insurance Mental Health Mental Health & Wellbeing People & Culture Reinsurance Risk Soft Skills Talent & Workforce Talent Development

0.1 CIP Points

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Ask an Expert: How can we differentiate between burnout and underperformance?

calendar icon01 May 2025

clock icon2 min read

Ask an Expert: Handling a mid-term shift to a high-risk occupation
Ethical Practice Leadership Life Insurance Mental Health Non-Technical Skills Resilience Risk Soft Skills

0.1 CIP Points

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Ask an Expert: Handling a mid-term shift to a high-risk occupation

calendar icon17 Apr 2025

clock icon2 min read