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Access
Showing 1-10 of 22 results
Claims Claims Handling Customer Experience General Insurance Loss Adjusting Professional Services Service Supplier Soft Skills Vulnerable Customers

1 CIP Points

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Rethinking Disaster Recovery: The Role of Collaboration in Customer Vulnerability

calendar icon30 Jun 2026

clock icon1 min read

When Recovery Becomes the Challenge
Claims Claims Handling General Insurance Mental Health Professional Services

0.25 CIP Points

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When Recovery Becomes the Challenge

calendar icon29 Jun 2026

clock icon3 min read

Preparedness becomes a liability insurance advantage
Claims Claims Handling Emerging Risk General Insurance Technical Knowledge Women in Insurance

0.25 CIP Points

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Preparedness becomes a liability insurance advantage

calendar icon23 Jun 2026

clock icon3 min read

Communication gaps drive insurance complaints into legal disputes
Claims Handling Customer Experience Non-Technical Skills Soft Skills

0.25 CIP Points

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Communication gaps drive insurance complaints into legal disputes

calendar icon09 Jun 2026

clock icon5 min read

Bad contracts, emerging risks reshape New Zealand construction liability market
Broking Claims Handling Emerging Risk Professional Services Risk Technical Knowledge

0.25 CIP Points

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Bad contracts, emerging risks reshape New Zealand construction liability market

calendar icon01 Jun 2026

clock icon3 min read

Claims handling failures expose deeper operational strain across insurance sector
Claims Claims Handling Complaints Management Compliance Customer Experience General Insurance Regulation & Compliance Talent & Workforce

0.25 CIP Points

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Claims handling failures expose deeper operational strain across insurance sector

calendar icon01 Jun 2026

clock icon4 min read

Ask an Expert: How do fire investigations identify fraudulent claims, and what’s the impact on the policyholder?
Claims Claims Handling Ethical Practice General Insurance Leadership Loss Adjusting Risk Technical Knowledge

0.1 CIP Points

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Ask an Expert: How do fire investigations identify fraudulent claims, and what’s the impact on the policyholder?

calendar icon11 Jun 2025

clock icon1 min read

Ask an Expert: How is TPD insurance defined and assessed in Australia?
Claims Claims Handling Customer Experience Emerging Risk Life Insurance Mental Health & Wellbeing Professional Services Risk Service Supplier

0.1 CIP Points

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Ask an Expert: How is TPD insurance defined and assessed in Australia?

calendar icon02 Apr 2025

clock icon2 min read

Ask an Expert: How should grey and black water remediation be assessed and applied?
Claims Claims Handling General Insurance Insurance Broking Loss Adjusting Professional Services Risk Service Supplier Technical Knowledge

0.1 CIP Points

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Ask an Expert: How should grey and black water remediation be assessed and applied?

calendar icon28 Feb 2025

clock icon1 min read

Claims Handling Customer Experience Ethical Practice Life Insurance Mental Health & Wellbeing Resilience Service Supplier Technical Knowledge Vulnerable Customers

0.75 CIP Points

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Webinar: AIA New Zealand’s Claims Compass Report – Take Control, Protect Tomorrow

calendar icon08 Nov 2024

clock icon1 min read