If someone had told Morgana Waters at university about her current role (which didn’t exist at the time) and the industry she’s now so inspired by, she wouldn’t have believed them.

DIVERSE EXPERIENCE

Waters, who is QBE General Manager, Organisational Development and Employee Experience believes her early days as a call centre agent, combined with some inspiring leaders as well as unconventional ‘zig-zags’ in her career have led her to where she is today.

‘I feel humbled and fortunate to be in a role where I can grow, learn and give back,’ she says.

When she first joined the insurance industry, Waters had just recently returned to Australia from Singapore, bringing a rich and diverse experience of leading teams in banking across multiple geographies, markets and customer segments.

‘I was keen to return to financial services, where customer centricity, workplace culture and leadership development were seen as critical levers in an organisation’s ability to deliver on their strategic ambitions,’ she recalls.

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