Two months after Sara Rusdiah started at Flex Insurance on a temporary contract as Underwriting and Customer Service Coordinator, the senior underwriter resigned.

Rusdiah became the only one with underwriting capacity left in the team while a replacement for the vacant role was sought.

She had what she describes it as ‘one of her most formative experiences’.

‘I had to quickly navigate the complex world of underwriting as someone without any prior background in it,’ she shares.

Keeping Flex afloat

During that period, it was critical to maintain a speedy turnaround to win business and grow the organisation’s reputation to keep Flex afloat.

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