Ambrose Construct Group to share its automation experience at Claims Convention

ClaimsGeneral InsuranceInsurance BrokingRisk

Every day, the Ambrose Construct Group’s technology platform automates around 130,000 individual tasks once carried out by humans. The technology, says Darren Trott, general manager of business development at Ambrose Construct Group, liberates staff to do what they do best —...

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Chris Sheedy — ANZIIF Writer

11 May 2026

3 mins read

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Ambrose Construct Group to share its automation experience at Claims Convention

Every day, the Ambrose Construct Group’s technology platform automates around 130,000 individual tasks once carried out by humans.

The technology, says Darren Trott, general manager of business development at Ambrose Construct Group, liberates staff to do what they do best — serving customers, including insurers, brokers, loss adjusters and consumers.

It also means customers are better served. Technology ensures they have all the information they need and that at each stage of the process, a human will get in touch with them to answer any questions they might have.

Does it mean robots have taken away jobs? Actually, the business has been actively recruiting and is now 550 people strong following significant growth.

No need to downsize

“In the past, the Australian building industry has had a boom-and-bust approach to staffing,” says Trott. “As soon as there’s a weather event, builders ramp and scale up, madly employing resources. When things get quiet again, they downsize and let them go.”