For Resolution Life Australasia CEO Megan Beer, it’s a privilege to work in an industry where ‘you can do great work and achieve wonderful things that customers and families can benefit from’.

She says her role has been an exciting opportunity to transform the AMP Life business, which she was leading when it was acquired by Resolution Life last year.

Beer confirms that the business is flourishing under Resolution Life ownership. ‘We’ve got a great team, and the new agile way of working we introduced last year has enabled our people to feel empowered to make a difference,’ she says.

‘Our purpose at Resolution Life Australasia is “Protect Human Spirit” and to me, that truly encapsulates what we need to do. It’s not just about helping people financially but supporting them and their families to thrive whatever their circumstances, rather than just leaving them to hope for the best.’

SIGNIFICANT IMPROVEMENTS

Beer says she’s extremely proud of the team’s renewed customer focus. ‘For example, we knew that we needed to improve the timeliness of our claims assessment and it’s been really pleasing to see the progress we’ve been making,’ she says.

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