Want to know what your customers are really experiencing? In this on-demand webinar, AFCA reveals the latest insurance trends from the Datacube, explains the new monthly update process, and shares practical insights firms can use to improve outcomes and stay ahead.

Complaints data can tell us a lot about what customers are experiencing and where firms can make improvements.

In this session, we will hear from AFCA about the latest insurance trends revealed through the Datacube, including complaint volumes, types and outcomes, and what these patterns signal for the sector.

We will also hear about the new monthly update process commencing in October 2025. Discussion will cover the Datacube’s role as a public transparency tool and provide an overview of how the new update process will operate for firms.

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