Chris Liamos, Senior Ombudsmen at AFCA explains AFCA’s approach to fair and consistent policy interpretation in disputed insurance claims.

Claim‑decision disputes often centre on determining the fair and proper meaning of a policy provision – a crucial step in identifying what must be proven for the provision to apply.

In this session, Chris Liamos, Senior Ombudsmen – General Insurance, AFCA, outlines the approach AFCA uses when interpreting policy wording, including the general principles applied and how these are used across a range of case studies.

Speaker

Chris Liamos, Senior Ombudsmen – General Insurance, AFCA

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