Artificial intelligence is transforming insurance at a rapid pace, reshaping underwriting, operational processes, claims handling and risk assessment.

In this webinar, Clyde & Co Partners Darryl Smith and Jehan-Philippe Wood, and Special Counsel Darling Brophy, explored how AI is already affecting insurers, brokers and underwriters and what the industry must prepare for next.

What is covered

• Current AI use across the insurance value chain:
  From underwriting triage and decision-support tools to data review, claims automation and customer engagement.
• Business benefits for insurance organisations:
  Operational efficiency, improved accuracy, enhanced customer experience, productivity gains and opportunities to innovate across underwriting and distribution.
• AI‑driven risk exposures:
  Professional indemnity risks linked to incorrect outputs, cyber vulnerabilities, data privacy concerns, misinformation, model inaccuracy and over‑reliance on automated decision making.
• Priority concerns for underwriters:
  Insights from recent AI loss‑scenario assessments and where the market sees future exposure growth.
• Regulatory expectations in Australia:
  How existing laws, including privacy, financial services, and anti‑discrimination, apply to AI use, plus the introduction of the AI Safety Institute and voluntary industry guardrails.
• Cyber, operational and resilience risks
  Including deepfake‑enabled fraud, model manipulation, expanded attack surfaces and the compounding impact of errors in automated environments.
• What industry organisations should do next:
  Strengthening governance, transparency, human‑in‑the‑loop oversight, testing, and incident response frameworks as AI adoption accelerates.

Speaker

Jehan-Philippe Wood – Partner, Clyde & Co

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