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The Skills Shift: Preparing Insurance for the Next Generation
At a time of rapid digital transformation, the need for human skills has never been more pressing. However, the insurance sector faces a skills shortage that requires industry leaders to rethink their approach to attracting and retaining talent. How can...
26 Nov 2025
3 mins read
At a time of rapid digital transformation, the need for human skills has never been more pressing.
However, the insurance sector faces a skills shortage that requires industry leaders to rethink their approach to attracting and retaining talent.
How can they fill the gap? Research from Gallagher Bassett shows 92 per cent of Australian insurers believe the shrinking talent pool is having a moderate-to-significant impact on their ability to grow and manage claims efficiently.
In New Zealand, 57 per cent of employers in the sector cite insufficient skilled professionals. In South East Asia, rapid digital transformation is outpacing workforce readiness, while demand for risk management, compliance and technology skills in China is outstripping talent supply.
Brian Mok, Managing Director, Asia, at specialist recruitment firm The Insurance Group (Asia) Limited, says rapidly evolving technology is helping to fuel demand for technical skills across the region.
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