Disasters place extraordinary pressure on individuals, communities and the systems designed to support them, particularly for customers experiencing vulnerability. This webinar, Rethinking Disaster Recovery: The Role of Collaboration in Customer Vulnerability, explores how insurers, consumer advocates, and support services can work more effectively together to improve recovery outcomes.

Participants will gain a deeper understanding of how collaboration across the insurance ecosystem can reduce complexity for customers, improve trust, and support better recovery outcomes. The webinar will also consider what “good” looks like in practice, and how organisations can move from reactive coordination to embedded, proactive partnership in disaster response and recovery systems.

Speaker

Kellie Davis – Disaster Recovery Lead, Financial Counselling Victoria

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