1. Broad approach to management 

Great leaders will need to be good at managing process and technology as well as people. 

‘In 10 years’ time, the insurance industry will look very different from now,’ says Morris Misel (Miselowski), acclaimed global business futurist. ‘Much of the work employees do today, such as processing claims and analysing numbers, will be handled by technology. 

‘Leaders will need to manage the changing relationship between technology and people, and ensure they have employees who can excel at emerging tasks.’

2. A new toolkit

Kim Seeling Smith, founder and CEO of workforce consultancy Ignite Global, sees traditional management tools like annual performance reviews, task-based job descriptions and hiring for a particular role as things of the past. 

‘These were designed for a very different workforce,’ she says. ‘Modern leaders need to connect with staff as individuals, understand what they want and either meet those expectations or manage them when they can’t. 

Premium

You need to login to access this

Login

What are CIP Points? About ANZIIF Membership