Growth in arson attacks a burning issue for loss adjusters

Loss adjustment and clear communication must go hand-in-hand. That’s the advice of Tim Koeppler, Executive Adjuster, Property, Casualty, Technical & Special Risks, at Charles Taylor Adjusting in Melbourne. “It’s essential to be able to communicate clearly with everybody that's involved...

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Susan Muldowney — ANZIIF Writer

11 May 2026

3 mins read

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Growth in arson attacks a burning issue for loss adjusters

Loss adjustment and clear communication must go hand-in-hand.

That’s the advice of Tim Koeppler, Executive Adjuster, Property, Casualty, Technical & Special Risks, at Charles Taylor Adjusting in Melbourne.

“It’s essential to be able to communicate clearly with everybody that’s involved in the claim process,” says Koeppler, who is one of the speakers at the 2024 AICLA/ANZIIF Claims Convention.

“You also need to be able to think outside the box to come up with solutions to particular issues that may arise with claims.”
“And when you come up with solutions within the terms of the policy, it can be incredibly rewarding, because it usually means that everyone is satisfied with the outcome.”

At the upcoming Claims Convention, Koeppler will discuss the emerging risks in arson claims.