Having started her career as an underwriting administrator at Strata Unit Underwriters (SUU) in her late 20s, Lillian Zhou had the opportunity to work alongside the claims team.

There, she witnessed the personal impact of properties being incorrectly insured and claims being denied.

‘I was determined to become an underwriter who helped educate and explain how underwriters assess properties when insuring them,’ Zhou says.

HIGH LEVEL OF SKILL

Zhou, who is the inaugural winner of ANZIIF’s Making A Difference Award — Underwriting, always wanted to be a strata underwriter, due to the high level of skill required and the variety of properties to deal with.

Having been promoted to underwriting assistant at SUU, she soon became an underwriter with authority for both commercial and residential property.

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