In good form — making insurance paperwork more inclusive

Insurance paperwork is discriminatory, according to InsurePride’s recent Worth the Risk Report, with respondents expressing frustration that the options provided don’t match their circumstances. The Worth the Risk Report found that insurance applications and claims forms are often narrow and exclusionary. “Required forms,...

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Ena Burstin — ANZIIF writer

11 May 2026

6 mins read

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In good form — making insurance paperwork more inclusive

Insurance paperwork is discriminatory, according to InsurePride’s recent Worth the Risk Report, with respondents expressing frustration that the options provided don’t match their circumstances.

The Worth the Risk Report found that insurance applications and claims forms are often narrow and exclusionary.

“Required forms, surveys and questionnaires should reflect and represent the diversity of the community,” says Metz Ronan, co-chair of InsurePride.

“Forms that aren’t inclusive of gender diverse and non-binary options can give the perception to LGBTQ customers that [insurance] is potentially not a safe or welcoming space for them.”

Forms that are not inclusive make it difficult, and at times impossible, to collect complete and accurate information. This can lead to many problems in assessing claims and may even lead to claims not being paid.