According to Vuong Thi Minh An, Senior Director and Head of Aon Reinsurance Solutions in Vietnam, a great insurance leader has the skills of listening and imparting appreciation as well adding value as a habit.

REFLECTING ON LEADERSHIP

‘I’ve come to realise over the years that true leadership is not about power, experience, or position but the value you create, not only for yourself but also for others,’ Minh An says.

‘The insurance industry commonly uses the term “value add” when it comes to products, services, or experiences, but if you are trying to add value to a person or business that does not feel valued in the first place, there is little you can do to make an impact.’

Minh An believes adding value starts with listening.

‘It would be almost impossible to lead anyone or anything when you have not listened enough to know how to best serve them,’ she says.

Premium

You need to login to access this

Login

What are CIP Points? About ANZIIF Membership