From regional brokerage beginnings to leading major insurance businesses, Ben Goodall, CEO Envest Broking, reflects on resilience, leadership and the lessons learned from navigating growth.

Insurance leadership is rarely a straight path, and few people understand that better than Ben Goodall, CEO of Envest Broking and former CEO of PSC Broking. 

In this episode of Business Made Personal, Ben reflects on a career that began with aspirations of becoming a professional musician before a temporary role in the family brokerage opened the door to the insurance profession. 

Drawing on decades of experience, Ben shares insights into building a successful regional brokerage, navigating business ownership and leading large organisations through periods of growth and transformation.

He also speaks candidly about the personal and professional challenges that have shaped his leadership style, including loss, regulatory scrutiny and the pressures that come with senior executive responsibility. 

The conversation explores the value of calculated risk-taking, effective delegation and continuous adaptation, while offering Ben’s perspective on the future of broking, artificial intelligence and the evolving role of insurance leaders in an increasingly complex world.

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