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Access
Showing 11-20 of 27 results
Ask an Expert: Premium loadings in the Australian market
Affordability Claims Customer Experience Life Insurance Technical Knowledge Underwriting

0.25 CIP Points

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Ask an Expert: Premium loadings in the Australian market

calendar icon20 Jun 2025

clock icon1 min read

Ask an Expert: How is TPD insurance defined and assessed in Australia?
Claims Claims Handling Customer Experience Emerging Risk Life Insurance Mental Health & Wellbeing Professional Services Risk Service Supplier

0.1 CIP Points

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Ask an Expert: How is TPD insurance defined and assessed in Australia?

calendar icon02 Apr 2025

clock icon2 min read

Claims Handling Customer Experience Ethical Practice Life Insurance Mental Health & Wellbeing Resilience Service Supplier Technical Knowledge Vulnerable Customers

0.75 CIP Points

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Webinar: AIA New Zealand’s Claims Compass Report – Take Control, Protect Tomorrow

calendar icon08 Nov 2024

clock icon1 min read

Reversing the insurance industry’s negative reputation
Claims Handling Customer Experience Insights & Analysis

0.25 CIP Points

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Reversing the insurance industry’s negative reputation

calendar icon28 Aug 2024

clock icon4 min read

Simplifying insurance with plain language
Customer Experience Insights & Analysis

0.25 CIP Points

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Simplifying insurance with plain language

calendar icon28 Aug 2024

clock icon6 min read

Customer disputes: The path to improvement
Complaints Management Customer Experience Insights & Analysis

0.25 CIP Points

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Customer disputes: The path to improvement

calendar icon29 May 2024

clock icon6 min read

Instant payouts: how insurers can manage the risks
Customer Experience Emerging Risk Insights & Analysis

0.25 CIP Points

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Instant payouts: how insurers can manage the risks

calendar icon02 Nov 2023

clock icon4 min read

Jane Brewer: Simplifying the value chain
Customer Experience Insights & Analysis Resilience

0.25 CIP Points

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Jane Brewer: Simplifying the value chain

calendar icon24 Aug 2023

clock icon5 min read

Meet the customer of the future
Customer Experience Emerging Risk Insights & Analysis

0.25 CIP Points

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Meet the customer of the future

calendar icon24 Aug 2023

clock icon7 min read

Doctors order changes to medical professional indemnity cover
Claims Handling Customer Experience Insights & Analysis

0.25 CIP Points

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Doctors order changes to medical professional indemnity cover

calendar icon22 May 2023

clock icon4 min read