I’m passionate about building world-class technology businesses in a range of industries but I’m fairly new to the insurance sector. So, these past few months, I’ve been meeting with my team and industry professionals to learn as much as I can.

I’ve noticed that many brokers are still working on desktop systems, spending hours each day entering data into different, disconnected systems that don’t work well together. Meanwhile, cloud technology is advancing rapidly, getting smarter and way more helpful.

What I’ve learned from my conversations is that brokers know they need to to future-proof their business by moving away from desktop systems, to adopt cloud tech and automation.

They also know that legacy systems are unlikely to develop AI-powered features. But, in reality, it’s a tough job — especially for brokers who are already stretched for time.

Humans talk to other humans using language, while software systems talk to other systems using data. Software user interfaces are designed for humans, while cloud APIs (Application Programming Interfaces) are built for software applications.

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