For Frank Crapis, MLC Life Insurance Head of Retail Products, the most inspiring aspect of the life insurance industry is that it’s a rapidly evolving sector within financial services.

In addition, he’s highly motivated by the challenges of understanding and managing long-term risks. 

‘If you think about the Australian market for example, you can see there’s continual flux from all points of view,’ he says. ‘That includes regulation, consumer sentiment and risk management.

‘The change in processes required to manage insurance risk and the challenges of growth have been tested further by recent economic and health events like the pandemic and recent bushfires.

This has led to new ways of using technology across occupations and demographics as well as changing attitudes to medical developments.  

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