Cyclone Gabrielle and the Auckland Anniversary Weekend floods created the highest demand FMG has faced in its 118-year history, generating more claims than from the Kaikōura and Canterbury earthquakes combined.

The insurer’s response went a long way to convincing the judges of ANZIIF’s New Zealand Insurance Industry Awards that FMG should be named General Insurance Company of the Year for 2023.

The annual New Zealand Insurance Industry Awards bring all sectors of insurance together to celebrate the accomplishments of businesses and individuals as well as nurture the diverse talent that represent the future of the New Zealand insurance industry.

In their comments, the judges noted that: “FMG distinguished itself by implementing the RAPID decision-making model to allow senior leaders to be moved to places they might be needed around the organisation. Individuals with claims experience were retrained, certified EQC assessors were deployed, and 6,000 east coast clients were offered assistance and support within two weeks.”

A real-life stress test

It was pure coincidence that the cyclone and floods occurred soon after RAPID was introduced.

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