Insurers take action in the aftermath of floods

ClaimsGeneral InsuranceInsurance BrokingRisk

In early 2022, three weather systems swept across southern Queensland and northern New South Wales. Record rainfall and flooding resulted in at least 23 deaths, and more than 30,000 residential and business properties were flooded. As emergency services and recovery terms...

A

Abigail Murison — ANZIIF Writer

11 May 2026

4 mins read

A

Insurers take action in the aftermath of floods

In early 2022, three weather systems swept across southern Queensland and northern New South Wales.

Record rainfall and flooding resulted in at least 23 deaths, and more than 30,000 residential and business properties were flooded.

As emergency services and recovery terms sprang into action, the Insurance Council of Australia (ICA) issued an Insurance Catastrophe declaration for the affected region.

‘Under the ICA’s Catastrophe Protocol, insurers triage claims to deal with the most urgent and severe first,’ says an ICA spokesperson.

The ICA and insurers started working with agencies to support people affected by the floods, including sending teams to help at recovery centres in the two states.