Swiss Re Life & Health Claims Service Manager Lucy Hartley was humbled to win ANZIIF’s 2023 Making a Difference Awards in the Life Insurance category. 

“There are so many people doing great work in this industry,” she says. “The more we work together, the more people we will be able to help.”

Genuine care for people

While Hartley says no one person has influenced her specifically, she is motivated by supporting insurance customers who have been diagnosed with an injury or medical condition, and are at their most vulnerable. 

“Being able to help people access the support they need and overcome barriers to recovery is very rewarding,” she says. “I am also awed by the people who work in rehabilitation and insurance — there is genuine care for customers, and people in this industry change lives. That’s very inspiring.”

Born and raised in Perth, Western Australia, Hartley completed a Bachelor of Science in Psychology at Curtin University of Technology. She had every intention of becoming a clinical psychologist, but her plan was waylaid when she enrolled in a rehabilitation psychology post-graduate degree. 

Premium

You need to login to access this

Login

What are CIP Points? About ANZIIF Membership