Youi Senior Legal Counsel Gerard Patterson contributed his expertise to the latest ANZIIF short course on cash settlement standards for claims handling.

Patterson says one of the most challenging periods of his career in the insurance industry was working throughout the period of the Financial Services Royal Commission.

‘When you look back however, sometimes those challenging times provide the most valuable insights and lessons ,’ he says. ‘Subsequently, I have thoroughly enjoyed my recent role at Youi Insurance.’

Implementing the CSFS

Patterson has been part of Youi’s regulatory change project team tasked with putting into place the myriad of insurance legislative reforms that have flowed from the Royal Commission.  

An important part of the project involved the implementation of the Cash Settlement Fact Sheet (CSFS) for cash settlements.

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