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0.25 CIP Points
When the customer isn’t right
Working as a claims professional can be challenging; but what happens if the customer is suicidal or violent? New Zealand's top police negotiator, Lance Burdett, is helping insurance claims professionals learn how to perform under such tough scenarios.
11 May 2026
1 min read
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Working as a claims professional can be challenging; but what happens if the customer is suicidal or violent? New Zealand’s top police negotiator, Lance Burdett, is helping insurance claims professionals learn how to perform under such tough scenarios.
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