In this On-Demand Webinar, Vicki Carter, Senior Ombudsman – Insurance Decisions at AFCA shares insights and explores the evolving landscape of mental health complaints within the financial services industry.

In this On-Demand Webinar, Vicki Carter, Senior Ombudsman, Insurance Decisions at AFCA, shares insights and explores the evolving landscape of mental health complaints within the financial services industry.

The session unpacks common themes emerging in complaints related to mental health and provides practical guidance on how insurers and financial service providers can respond more effectively and empathetically.

Learn about the challenges consumers face, the expectations of fair treatment, and how your organisation can align with best practices to support vulnerable customers.

Premium

You need to Log In to access this

Log In

What are CIP Points? About ANZIIF Membership