This on-demand webinar provides an in-depth look at the Australian Financial Complaints Authority’s (AFCA) soon-to-be-published approaches on family violence and the financial abuse of older people.

Scheduled for release in November 2025, these living approach documents are informed by the voices of lived experience, sector expertise, and evolving industry practices.

During the session, we will explore the practical implications of these approaches for insurers, highlighting key considerations when interacting with vulnerable consumers.

Attendees will gain actionable insights into recognizing warning signs, understanding common issues, and identifying appropriate responses, including options for financial assistance and industry guidance.

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