Chris Liamos, Senior Ombudsman – General Insurance, Australian Financial Complaints Authority (AFCA) provides a practical and insightful webinar exploring Section 54 of the Insurance Contracts Act.

Join us for an in-depth session on how AFCA approaches Section 54 of the Insurance Contracts Act.

Using real case examples, we’ll explore how this section is applied in practice and provide practical tools to help you navigate it with confidence.

Through interactive activities and discussion of common pain points, you’ll walk away with practical, actionable strategies to improve outcomes for both your business and your customers.

Key Takeaways

• Understand the key principles behind applying Section 54, including the use of a practical flow chart.
• Learn when and how Section 54 may apply to a claim.
• Gain strategies for addressing issues that involve Section 54.

Speaker

Chris Liamos, Senior Ombudsman – General Insurance, Australian Financial Complaints Authority (AFCA)

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