In partnership with The Bridge International and CXO2, ANZIIF presents the key findings of the inaugural Heartbeat of General Insurance Report 2025, offering senior-level insights into emerging opportunities, workforce sentiment, customer experience, future skills and the accelerating impact of AI.

In partnership with The Bridge International and CXO2, ANZIIF presents an exclusive webinar presenting the findings of the inaugural Heartbeat of General Insurance Report 2025. This session provided a clear view of what the research reveals and what it means for the future of our industry.

The team offered insights drawn from senior leaders across Australia and New Zealand, with 77% of respondents being board members, executives, and senior decision-makers.

The discussion covered emerging opportunities and threats, workforce sentiment, customer experience performance and role transitions, future skills requirements, and the accelerating impact of AI on roles, organisations, and operating models.

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