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0.75 CIP Points

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The seven behaviours defining the future of insurance

AI & TechnologyClaimsCyberLoss AdjustingNon-Technical SkillsRiskTechnical Knowledge

Discover the seven human behaviours insurance professionals need to adapt, create value and thrive in an increasingly digital industry. AI, automation, and changing customer expectations are reshaping the insurance industry. As technology evolves, so too do the behaviours and capabilities...

calendar icon17 Aug 2026

clock icon1 min read

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The seven behaviours defining the future of insurance

Discover the seven human behaviours insurance professionals need to adapt, create value and thrive in an increasingly digital industry.

AI, automation, and changing customer expectations are reshaping the insurance industry. As technology evolves, so too do the behaviours and capabilities needed to succeed.

This session explores seven key behaviours that can help insurance professionals navigate uncertainty, adapt to change, and continue creating value in an increasingly digital environment. Drawing on examples from across the insurance market, we examine the human skills that are becoming ever more important in a rapidly changing industry.

Key learning outcomes

TBC


Speakers

Caroline Bedford – CEO, EDII

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