Explore this on-demand webinar as expert Tonia Hetherington unpacks how the importance of imparting information through the whole communications journey is just as important as easily navigable disclosures in protecting consumers.

Hear from transactional communications expert Tonia Hetherington as she unpacks how the importance of imparting information through the whole communications journey is just as important as easily navigable disclosures in protecting consumers.

Learning Outcomes

After watching this on demand webinar, you will be able to:

• Understand the significance of imparting information effectively throughout the entire communications journey to ensure consumer protection.
• Identify strategies beyond mere disclosures to safeguard consumers, especially in light of research indicating consumer tendencies to scan or overlook PDS documents.
• Discuss the obligations of insurers in ensuring good consumer outcomes, considering regulatory perspectives that highlight the inadequacy of disclosures alone and the need for comprehensive communication approaches.

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