In this on-demand webinar, representatives of the IBCCC and GICGC unpack the topic of consumer vulnerability.

In this on-demand webinar, representatives of the Insurance Brokers Code Compliance Committee (IBCCC) and General Insurance Code Governance Committee (GICGC) explore how the Insurance Brokers Code of Practice 2022 and the General Insurance Code of Practice 2020 address consumer vulnerability. Through case studies and insights, discover best practices for identifying, supporting, and training to meet the needs of vulnerable consumers in today’s challenging landscape.

Key Takeaways

Adhering to the obligations set out in the Insurance Brokers Code of Practice and the General Insurance Code of Practice is not just about compliance — it’s about commitment to providing support to the people most vulnerable in our communities:

• Empathy and understanding: Prioritize empathy by deeply understanding each consumer’s unique challenges and needs.
• Flexible and responsive service: Provide proactive, adaptable solutions to reduce stress and enhance the experience for vulnerable consumers.
• Collaboration between broker and insurer: Work together seamlessly to deliver tailored, confidential support that meets consumers’ specific needs.
• Ongoing training and monitoring: Regularly train staff and assess practices to ensure consistent, effective support for vulnerable consumers.

Speakers

Jarrod Orth, Senior Manager of Code Compliance- General Insurance, AFCA

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Daniela Kirchlinde, Senior Manager Code Compliance and Operations, AFCA

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