Meet Max, a (fictional) broker under pressure. When a well-intentioned use of AI during a renewal process resulted in significant consequences for his client, Max was left to pick up the pieces.

Max’s client is furious. Her panel beating business is a smoldering wreck, and her insurance won’t cover it.

Where did it all go wrong?

The client’s cover renewal started off so well. Max contacted her two weeks before policy expiry, and she provided her updated business details, including that she now offers EV repairs. Max knew this would require new cover, so he sent off a quote slip to a few insurers. So far, so good.

By the time Max got the quotes, he only had five days to seek the client’s instructions and arrange the cover. Feeling the time pressure, Max turned to AI for help. He asked it to summarise the quotes and create a comparison table. He checked the table, then asked AI to draft the client email. He added his recommendation and hit send.

Job done, right?

Wrong. Max missed a key step, one that might have prevented the nightmare he and his client are living through. What did he miss?

Before you use your next AI-generated comparison, find out more about your compliance risks and responsibilities in ANZIIF’s 2027 Insurance Brokers Compliance Update Short Course today.

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