0 CIP Points
SNAPSHOT: Empathetic Claims Management
What defines a good customer claims experience? Is it simply that the claim is paid, or is there more to it? Behind every claim is a person, and with every person comes a story. Watch this two-minute video to see...
11 May 2026
1 min read
What defines a good customer claims experience? Is it simply that the claim is paid, or is there more to it?
Behind every claim is a person, and with every person comes a story.
Watch this two-minute video to see how stories, connection and above all empathy define the customer claims experience.
Related Videos
0.25CIP Points Liability pressure building as class actions reshape insurance risk
In Brief Liability reform is back on the insurance agenda in Australia and New Zealand...
4 mins read
0.25CIP Points Ask an Expert: Premium loadings in the Australian market
Q: Is it common in the Australian market to apply temporary or stepped premium loadings...
1 min read
0.25CIP Points Predictive modelling moves ahead to support climate disaster
We’ve seen big improvements in cancer treatment in recent years. For example, a promising clinical...
3 mins read
0 Comments