Artificial intelligence (AI) is transforming industries by lowering costs, increasing efficiency and improving the customer experience. 

CHANGE ON THE HORIZON

While general insurance has adopted these smart tools to help with issues like fraud detection and claims assessment, a traditionally cautious approach to automation has limited the uptake in life insurance. 

But is change on the horizon?

This is one of the questions to be explored in an upcoming ANZIIF webinar. 

Presented by Kristi Young, Claims Transformation Lead at Resolution Life Australasia (previously AMP Life), it will examine the potential for AI to improve the claims process for life insurers and their customers and what it may mean for the broader industry. 

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