Jack Welch, the former CEO of General Electric (GE) was famous for his use of the expression, “variation is evil”.

We are not sure if he coined the term, but it was his mantra, right across GE’s diverse range of businesses, as they introduced Lean Six Sigma with exceptional results.

Dr William Deming, the father of Lean Six Sigma, said it was all about getting the process right. Process was more important than people. We know now that both people and processes must be employed to full effect to get the best out of the modern insurance business.

Nevertheless, Welch’s mantra about variation rings true with the advent of AI, as minimising the variation of inputs at all steps of associated processes is important, especially at the beginning.

Removing the effort from processes

The fewer the variations, the easier it is for AI to work efficiently to streamline processes.

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