Insurance executives must be skilled at talking about technology transformation

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Marcello Negro — Actuary, Head of Product & Principal at Finity (sponsored post)

11 May 2026

3 mins read

Insurance executives must be skilled at talking about technology transformation

Technology transformation projects have become ubiquitous. In the last three years, almost every discussion I have had with insurance leaders has been about a strategy to simplify their technology, an upcoming system implementation, or the announcement of a new partnership with an AI-enabled insurtech.

This new landscape means that non-technical insurance executives are required to be well-versed in the fundamentals of technology, and comfortable having robust conversations with their teams, boards and shareholders on this topic.

They are required to answer a range of questions, such as:

How are we using technology to stay ahead of the competition?
What are the emerging trends in technology and how are we taking advantage of them?
How can we use AI in our business?
What is our technology roadmap?
What technology capabilities do we need to set us up for the decade ahead?

Focus on business benefits

Successful executives know that despite the range of current and future challenges facing organisations, effective use of technology will always be critical to maintaining competitive advantage. In fact, these executives know that the key to meeting most of these current and future challenges is the effective use of technology.

It is at once one of the challenges they face and the single most important solution.

Of course, technology in insurance has existed for decades — however, it’s not the set of operational tools it once was.

Technology transformation can no longer be considered an element of business evolution and growth, rather it is the driving force.

Insurance executives are therefore now expected to express their business strategy as delivered through a tightly integrated technology roadmap.

The executives that I have seen most successfully navigate this journey start with a focus on business benefits and the outcomes sought through technology (the “why” to their transformation), and from there build a roadmap (the “how”).