General insurers, claims services providers and industry bodies have collaborated with ANZIIF to develop a voluntary framework aiming to build a consistent, high level of professionalism for claims handling and settling services.

Supported by APRA, ASIC, NIBA, AICLA and UAC, the General Insurance Professional Standards Framework for Claims Handling and Settling Services sets a commitment to progressively implement best-practice professional standards including training and development where necessary.

“Together we have created an agreed competency-based framework that outlines a clear pathway which will improve the professionalism of the insurance claims handling workforce when it comes to claims handling and settling services.”

Companies committed to implementing the new framework include Suncorp, Allianz, Youi, SURA and Austbrokers, QBE, Zurich, CHU, IAG, Sedgwick and NTI.

“The foundation endorsing companies demonstrate the critical mass of our industry in terms of GWP, and that the framework can apply to different segments of our industry, including insurers, brokers and MGAs, underwriting agencies, delegated claims authorities and Third-Party Administrators (TPAs),” says ANZIIF CEO Prue Willsford.

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