The concept of a white-glove concierge service is usually associated with five-star hotels, offering customers next-level attention to detail and making sure their stay is as comfortable as possible.

It’s a nice add-on if you can afford it. So, what if that kind of service was available to help customers making an insurance claim — as part of a standard offering and at no extra cost?

Rapid technological advancements and the growing availability of data have already expedited the claims process in many ways.

Some insurers are now using technology to introduce their own take on a concierge service by providing better, faster and more customised claims experiences as part of their standard offerings. Others offer a human touch, with a personalised service and access to specialised support if needed.

A claims concierge service is distinct from the traditional claims process in several significant ways. It serves as a single point of contact for the claimant, offering a dedicated service throughout the entire claims process.

Premium

You need to login to access this

Login

What are CIP Points? About ANZIIF Membership