The floods that hit the East Coast of Australia in 2022 provided insurers with yet another opportunity to benchmark their disaster response performance.

As January comes to a close in Australia, Julia Attard and her colleagues in IAG’s major event response team were gearing up for the potential fallout from ex-tropical Cyclone Kirrily’s projected landfall near Townsville in north Queensland.

“I have been with the organisation for 28 years and there has always been a high level of focus on making sure we have everything in place to rapidly respond to events,” says Attard, a major events specialist with IAG.

“Of course, that has evolved, because we’re continually seeing the severity and scale of severe weather events increasing.”

“The [major event response] role used to be filled by one person, now it requires a team. This means we can work through various capabilities and options, whether that is through technology or through scaling, to provide an all-hands-on-deck approach to helping our customers.” 

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