After being pestered by my bank relationship manager (RM) for a few months to ‘seriously think about my level of insurance cover’, I reluctantly agreed to visit a financial planner at one of the bank branches in the city.

I was assured that the meeting would take all but 30 minutes and given my profile (mid-30s, reasonably healthy) and relationship with the bank (customer for the last 20 years) getting insurance cover was a mere formality.

Booking a personal appointment in the middle of the day crunched between work commitments is never a good idea but what followed was one of the most frustrating experiences I have had of late.

PLANNER RUNNING LATE

Firstly, the planner was running late – understandable as everyone can be late but not the best start given this appointment was a few months in the making.

To fill my time, the RM suggested I start filling in the underwriting form and handed me a 48 page document whilst attending to other customers.

Premium

You need to login to access this

Login

What are CIP Points? About ANZIIF Membership