In this webinar, Moran Baillie, Leadership Development Expert & HR Strategist, provides effective ways to approach difficult conversations with clarity and confidence.

In the insurance industry, difficult conversations are part of everyday work, whether it’s handling a frustrated client, negotiating premiums, giving feedback, or managing team performance.

Yet too often, these conversations are avoided or mishandled, leading to escalation, mistrust and lost opportunities. 

In this webinar, leadership coach and facilitator Moran Baillie shares practical strategies for navigating difficult conversations with clarity and confidence.

Drawing on her extensive background in senior HR leadership roles within the insurance industry, as well as her experience coaching leaders across industries, Moran demonstrates frameworks, language tools and real-life case studies to show how challenging conversations can become opportunities to strengthen relationships, build accountability and drive growth.

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