In short

• The insurer response to disaster depends on the type of cover involved and the integration with local relief efforts.
• Parametric insurance is emerging as an efficient and cost-effective option in the face of rising climate change-related events.
• Frontline teams can prepare with, and learn a lot from, local authorities.

It’s in the most challenging times during natural catastrophes and disaster you could argue that the proverbial rubber hits the road for insurers.

Their immediate responsibilities depend on the form of cover in place and their designated role in the frontline response, which is typically led by the local authorities.

From the devastating 7.7 magnitude earthquake in Myanmar to floods from Cyclone Alfred in Australia and wildfires in South Korea, 2025 served up its fair share of natural disasters.

During recent Victorian bushfire events, insurers implemented response measures designed to meet their General Insurance Code of Practice obligations to support customers experiencing vulnerability.

Claims pathways were simplified, early claims payments were made available and customers requiring temporary accommodation were prioritised to help stabilise households displaced by evacuation orders.

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